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COVID-19/Coronavirus Update

Tickeri has been monitoring the current COVID-19 outbreak and working closely with event organizers to ensure appropriate steps moving forward. We are experiencing heavy call, email and social media volume and appreciate your patience and understanding as we work hard to respond to all inquiries. We are working with event organizers to provide you with the most up-to-date information regarding event changes and cancellations. The easiest way to contact Tickeri is via email or the form below. Our team is working around the clock to ensure the safety of event attendees, artists, employees, and local communities.

Event Canceled due to Coronavirus

If an event was canceled by the event organizer, your entire purchase, including the ticket price and any Tickeri fees should be refunded to you in full.

Event Postponed/Rescheduled due to Coronavirus

If an event was postponed or rescheduled, we suggest getting in touch with the event organizer directly as they will be able to provide answers to any questions regarding new dates, possible refunds, or new event details. In many cases, you will have the option to reuse your tickets for the new date or request a refund. It is up to the event organizer to decide if rescheduled events are refundable or not based on their refund policy. You should receive an email from Tickeri or the event organizer with details regarding your options. Haven't heard from us yet? Contact us to get more information.

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Got Questions? Contact us!

Our Tickeri team is ready to answer your questions and/or concerns. Before you reach out, have you visited our HELP page? Your question may have already been answered!

If you still need our help, just fill out the form below and someone will be in touch with you shortly.

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Our customer service hours are from 10am to 6pm EST, Monday to Friday

Customer Service



888-981-7218 Ext. 3


Washington DC/Virginia Office

Ashburn, VA

Los Angeles Office

Los Angeles, CA